Complaints are part of a jigsaw of information that can be used to ‘share and learn lessons’. Complaints should be seen in a positive light as they not only help to facilitate quality improvement but also to notify you of when things go well. This session looks at the reasons and mechanisms for handling a complaint well.
This resource was developed with support from an educational grant from MPS.
This course is FREE to RCGP members and Associates in Training. If you are non-member, you can purchase it on the RCGP website
Start First5® CPD Meeting Pack: Why Complaints are Important
Time to complete this course: 2 hours
Date of publication: February 2014