GP online services toolkit

Providing GP online services

Most practices now offer some form of GP Online Services.  In England practices are required by their contract to offer services to book and cancel appointments, order repeat prescriptions and record access.  Since 2019 practices the requirement has been to offer full prospective record access.  Prospective access means access to information recorded after a specified date, with no access to earlier information.

This section of the Toolkit offers guidance on how to provide GP online services and supporting resources that you might find helpful.

• Patient information themes for GP online services (88 KB, DOCX) – the themes that practice might find useful to use in the practice information for patients on GP online services.

NHS England and BMA, Patient access to records online: Prospective record access..