Person-Centred Care toolkit

The Evidence

There is a general consensus that a person-centred approach can achieve better outcomes for patients, greater job satisfaction for health and care professionals, improved efficiency for health and care economies and healthier communities.

There is a growing body of evidence advocating a cultural shift towards PCP in the NHS.

Successful delivery of PCP requires a whole-system approach with organisational changes which work from the ‘bottom up’ [PDF]

Resources

• National Voices: Person-centred care in 2017, Evidence from service users
• Joseph Rowntree Foundation: Promoting person-centred care at the front line
• BMJ: Effectiveness of strategies for informing, educating, and involving patients  
• BMJ: Supporting patients to make the best decisions
• The Salzburg Statement on Shared Decision Making
• The King's Fund: How to deliver high quality, patient-centred, cost-effective care
• NICE: Community engagement: improving health and wellbeing and reducing health inequalities
• NESTA: The Business Case for People Powered Health
• British Geriatric Society: Comprehensive Geriatric Assessment Toolkit for Primary Care Practice

Health Foundation

• Helping measure person-centred care
• Do changes to patient-provider relationships improve quality and save money?
• At the heart of health: Realising the value of people and communities
• Person-centred care: from ideas to action
• Evidence: Helping people help themselves
• Evidence: Helping people share decision making
• Realising the value