COVID-19 and Patients with Deafness and Hearing Loss

Last update 3 September 2020

Communication Tips

A document from charity RNID, giving some simple accessibility tips for ensuring good communication with patients (129 KB DOC) with deafness and hearing loss during the pandemic.

Remote Consulting

Some tips for remote consulting:

• Ask for and meet communication needs where possible Instead of using the telephone, where possible use video conferencing tools and add live captioning through video conferencing software
• Utilise RelayUK for people with hearing loss
• Utilise Video Relay Services, such as InterpreterNow, for British Sign Language users

Audiology services in the UK

Audiology and Otology guidance during COVID-19 (1.61 MB PDF) - from UK's audiology professional bodies - 1 September 2020

Resources

• RNID - coronavirus response
• RNID - Support for health and social care professionals
• British Deaf Association
• Royal Association for Deaf people
• SignHealth - Online domestic abuse support
• deafPLUS charity’s BSL advice
• Enabled Living set up
• British Tinnitus Association
• Carmedic digital flashcards

Articles for Further Reading

• D/deafness and solidarity in the COVID-19 pandemic, British Medical Journal (BMJ) - May 2020
• COVID-19: The communication needs of D/deaf healthcare workers and patients are being forgotten, British Medical Journal (BMJ) - May 2020
• Global audiology during COVID-19, ENT and Audiology News - June 2020
• The best and worst face masks for speech, University of Illinois - August 2020
• Communicating with people with hearing loss: COVID-19 and beyond, BJGP Open - January 2021