Frequently Asked Questions

  1. How do I register for the Online Learning Environment (OLE) website?
  2. I’ve registered on the OLE website – why can’t I access some of the courses?
  3. How do I login to the RCGP OLE?
  4. I’ve forgotten my username and/or password.
  5. How can I update my username to my new email address?
  6. I can’t find the course I am looking for.
  7. Where is my certificate?
  8. How do I print my certificate and/or upload it to the Clarity & RCGP Appraisal Toolkit for GPs?
  9. Why can’t I access the Essential Knowledge Updates (EKU) or Essential Knowledge Challenges (EKC)?
  10. Why can’t I get a certificate for EKU 1-8?
  11. Where can I find information on the Updates (EKU) and Challenges (EKC) for MAP Candidates?
  12. How can I book a place on a face-to-face RCGP course or event?
  13. How do I navigate around the OLE?
  14. How can I get involved with writing or peer reviewing your elearning courses?
  15. How can I give feedback on your courses?
  16. I’m having difficulties accessing or using PEP and PEP plus.
  17. I am having difficulties viewing PDF documents within the eLearning website
  18. I am not an RCGP member, what does it cost to access member-only content?
  19. What are the software requirements?

We hope that you find the information on this page useful. If you cannot find the answer to your question here, please email e-learning@rcgp.org.uk.


How do I register for the Online Learning Environment (OLE) website?

Register for the RCGP OLE here.


Online learning section of RCGP website screenshotI’ve registered on the OLE website – why can’t I access some of the courses?

All of the courses on the RCGP OLE are free to RCGP members. Some courses have a fee for non-members, who are able to purchase those courses by following the on-screen instructions on the course outline page. Alternatively, non-members can also purchase these member benefit courses (including the Essential Knowledge Updates and Challenges) via the Online learning section of the CPD area on the RCGP website.

On the All Courses page, member benefit courses are indicated by this symbol: Member Benefit


How do I login to the RCGP OLE?

All healthcare professionals, trainees and students can register for an account on the RCGP Online Learning Environment, which provides free access to selected RCGP courses and updates. Once you have registered, you will be able to access this site by entering your email address and password in the login box.

If you are a RCGP Member, Fellow, Associate in Training or a member of the GP Foundation you are automatically registered.

If you are having difficulty logging on to the OLE, click on ‘Yes, help me log in’.

 


Forgotten password screenshotI’ve forgotten my username and/or password

You can login with your email address and password (please be sure you are using the same email address as you initially used when registering with the RCGP members’ area).


You can request a username or password reminder on the login area of the Online Learning Environment website (if you reset your password, this will also reset your password to login to the RCGP members’ area).


How can I update my username to my new email address?

You can update your details by logging into the RCGP members’ area and editing your information in the My Profile area. This will automatically update your username to your new email address, for both the RCGP members’ area and the RCGP Online Learning Environment.


I can’t find the course I am looking for

Here is a list of all the courses on the OLE. There are also RCGP-badged elearning courses on the e-GP website (run by e-Learning for Healthcare) on subjects such as Safeguarding and Diabetes – here is a list of all the courses on the e-GP website.

If you would like to access the e-GP courses then your username will be your GMC number. If you are having difficulty or have forgotten your password, please email support@e-lfh.org.uk.


Where is my certificate screenshotWhere is my certificate?

Once you have completed all of the course activities, a link to your certificate will appear on the course overview page, like this:

 

All the boxes on the course overview are ticked screenshotIf the link is not appearing, please make sure you have done the following:

• Completed each lesson and ticked and submitted the ‘Yes’ button on the ‘End of lesson’ page to confirm this (all the boxes on the topic outline/overview page will then appear ticked)
• Completed both the pre- and post-course assessments (where applicable)
• Achieved the pass mark (where a pass mark is indicated).


How I get my certificate screenshotHow do I print my certificate and/or upload it to the Clarity & RCGP Appraisal Toolkit for GPs?

When you click on the link to your certificate, you will be able to select 'Get your certificate' or ‘Clarity & RCGP Appraisal Toolkit for GPs’.

Clicking on ‘Get your certificate’ will open the certificate as a PDF in a new browser window and it can be printed and/or saved to your computer. The certificate is automatically issued with the current date.

If you use the Clarity & RCGP Appraisal Toolkit for GPs and you wish to upload your certificate, please first save it to your computer and then click on the 'Clarity & RCGP Appraisal Toolkit for GPs' link and login. Further instructions can be found on the Clarity & RCGP Appraisal Toolkit for GPs site.

Currently, it is not possible to directly import your certificate to your RCGP Trainee ePortfolio, but you can save the certificate to your computer and then upload it to your RCGP Trainee ePortfolio.


Why can’t I access the Essential Knowledge Updates (EKU) or Essential Knowledge Challenges (EKC)?

The Essential Knowledge Updates and Challenges are free to all RCGP members, Associates and AiTs. Non-RCGP members can purchase an Essential Knowledge Update Programme annual subscription for £149; alternatively you can purchase an individual Update for £75 or Challenge for £55. To subscribe to the EKU Programme or purchase an Update or Challenge, please see the Online learning section of the CPD area on the RCGP website.

If you are experiencing any other problems with the EKU or EKC, please email eku@rcgp.org.uk.


Why can’t I get a certificate for EKU 1-8?

EKU certificates are available from EKU9 onwards. Certificates are available for all EKCs, however should you participate within a Challenge (EKC1-18) once the answers have been released you will no longer be able to obtain a certificate.

If you are experiencing any other problems with the EKU or EKC, please email eku@rcgp.org.uk.

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Where can I find information on the Updates (EKU) and Challenges (EKC) for MAP Candidates?

For information and guidance on the Essential Knowledge Updates (EKU) and Essential Knowledge Challenges (EKC) for MAP candidates, please access Appendix 3 of the MAP Handbook.

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How can I book a place on a face-to-face RCGP course or event?

If you are interested in face-to-face courses, please visit the CPD area of the RCGP website where you will be able to book upcoming events.


How do I navigate around the OLE?

You can use the blue Navigation and Settings menu blocks to find your way around the site. These blocks appear on the right hand side of the screen. If you prefer to have them on the far left side of the screen, as small buttons, then click on the white arrow next to the words ‘Navigation’ and ‘Settings’. To return the blocks to their original position, hover over them on the left hand side and click the white arrow again.

Navigation blocks on right hand side of screen

Navigation blocks on left hand side of screen


How can I get involved with writing or peer reviewing your elearning courses?

If you are interested in contributing to the development of forthcoming RCGP elearning courses, please email e-learning@rcgp.org.uk, including information about any area(s) of expertise.


How can I give feedback on your courses?

At the top of every lesson page, there a link to ‘Rate this lesson’. Clicking on this link will open a new window, where you can leave a course rating and feedback comments. General feedback can be emailed to e-learning@rcgp.org.uk.


I’m having difficulties accessing or using PEP and PEP plus

If you are having problems with PEP or PEP plus, please email PEP@rcgp.org.uk.


I am having difficulties viewing PDF documents within the eLearning website

Should you experience any difficulties when accessing any of the PDFs documents available within the eLearning website please refer to the information noted below:

Firefox

To set Adobe Reader not to open PDF files directly within Firefox:

  1. Open Adobe Reader
  2. At the top of the Adobe Reader window, click the Edit menu, and select Preferences…, to open the Preferences window
  3. In the left pane of the Adobe Reader Preferences window, select the Internet section
  4. Uncheck Display PDF in browser

Further support can be found on the Firefox website.

Chrome

  1. Save the PDF by clicking the Save button or right-click the PDF and select Save as
  2. Open the file directly from this location

Further support can be found on the Chrome website

Safari

  1. Uninstall/remove your existing version of Adobe Reader
  2. Reinstall it the software onto your system again from the Adobe website
  3. When the software is being installed it will ask whether you would like to make Adobe Reader your default PDF reader, select this option and complete the installation

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I am not an RCGP member, what does it cost to access member-only content?

Our non-member subscription rates for 2014-15 are as follows:

  • OLE Annual subscription: £229. This allows you access to all content which is currently only available to RCGP members for free. This includes all EKUs and EKCs, PEP and PEPplus, plus nearly 20 other courses including resources on autism, heart failure, complaints, IAPT, kidney health and mental health in older people.
  • EKU Annual subscription: £149
  • PEP subscription: £75
  • PEPplus subscription: £55
  • Access to individual courses: £25-£75 (depending on length)  

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What are the software requirements?

The RCGP Online Learning Environment is designed to work with most modern web browsers including Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.

We always recommend that you use the latest versions and as a minimum you should use the following:

  • Google Chrome 30.0
  • Mozilla Firefox 25.0
  • Apple Safari 6
  • Microsoft Internet Explorer 10

Adobe Flash is also required to play some video and to display some other content – we recommend the latest version of Flash Player. Get Flash here.

No matter which browser you use, please ensure that:

Pop-ups are enabled
Cookies are enabled
Java is installed, up-to-date and enabled
Please note that some content may not be viewable on iPads (as iPads aren’t currently able to play Flash).

Last modified: Wednesday, 15 February 2017, 10:09 AM