• Proxy access

    What is proxy access?

    In the context of online services, proxy access means access to online services by somebody acting on behalf of a patient, for example the patient’s parent or carer. To obtain proxy access a person must be registered for online access at the practice where the patient they are acting for is registered.

    Patients may choose to use online services such as appointment booking, ordering repeat prescriptions or access to their records. They may choose to share their account credentials with family, friends and carers (including a care home) but as part of their access application they must be advised of the risks associated with doing this. Proxy access is the recommended alternative to sharing login details.

    See below for guidance for general practice on when proxy access might be enabled, levels of access and when it is not advisable; as well as guidance on enabling proxy access in regard to children and young people, including stages of access. Also see below for a patient information leaflet and example consent form.

    Proxy access - guidance for general practice:

    • Proxy access - guidance for general practice: PDF
    • Proxy access on behalf of children and young people - guidance: PDF

    Proxy access - supporting material:

    “Proxy access”, Children and young people’s access” and “Protecting patients and practices” eLearning – available here (free registration/ login required)