Working with online record access - the challenges

Providing record access can be beneficial for patients allowing them to better manage their health and ultimately reduce burden on staff. However, it can also present ongoing challenges for practices.  

The impact of online record access should be considered for every patient, not just those who currently have record access or who may currently have known safeguarding risks.  Patients are entitiled to access their health information and may obtain record access at any time. Any risk of harm from a safeguarding risks may fluctuate.  Everyone who enters or files new information in patients’ records or discusses GP online services with patients should have awareness of these concerns.  This includes temporary staff, including locums and trainees.

This section of the guidance is about how managing record access affects the everyday work of the practice.