GP online services toolkit

When patients move practice, they will lose any access to their record at their previous practice. They will gain access to their new records at the new practices but will not be able to see their previous practice’s record anymore.

If they want to have access to that data again, they will have to apply to the new practice for access to the record after it has been transferred from the old practice.

• Flowchart - SNOMED CT terms to manage auto access (168 KB PDF) – a summary of how and when the SNOMED CT terms function.
• Flowchart - new patient registration and auto access (171 KB PDF) – A guide to manage automatic record access for a new patient registering with the practice.
• Clinical assurance before automatic record access (564KB PDF) – A guide to the pre-emptive preparations to identify and protect vulnerable patients before they obtain automatic record access

Useful resources and guidance when registering new applicants

• Websites and apps you can use with NHS Login, NHS.uk, – lists apps that patients can use with their NHS Login to access online NHS services.
• About NHS Login, NHS.uk – Explains to patients how to set up an NHS Login
• Information for Practices on GP online services, NHS England, – Produced before automatic record access
• Online Centres Network - Patients who may struggle to use the internet or smartphone apps for Patient Online may benefit from the Online Centres Network. They can phone a national support line at the Good Things Foundation (every weekday from 9:00am-5:30pm on 0114 349 1666)
• Woodman J et al, Online access to medical records: finding ways to minimise harms, BJGP, 2015