Guidance documents and top tips

Comprehensive updates and advice on best practice for remote consultations.

This RCGP guidance offers an approach to support clinicians when choosing a consultation modality during the pandemic.

Last updated: 03/12/20

This resource is aimed at considering an online appointment system and gives useful set of questions to consider when using online consultations, such as which provider is used, the standard of patient care, and ensuring equitable access.

Last reviewed: 27/09/20

These top tips are for clinicians conducting telephone consultations to assess and advise patients concerned they may have COVID-19 (Coronavirus).

Last reviewed: 27/09/20

This guidance is aimed at NHS general practice staff who are consulting via video with patients at home. It includes the key principles for safely assessing patients using a video consultation.

Last reviewed: 27/09/20

A practical guide to conducting video consultations in primary care, written by Professor Trisha Greenhalgh.

Last reviewed: 27/09/20

This article describes the research underpinning the 'Video consultation: Information for GPs' guidance material.

Last reviewed: 27/09/20

This guidance is aimed at clinicians who are consulting remotely with patients through a digital channel (e.g. online, email, text, video-link) across healthcare settings in England. We expect the key principles in this document to be generalisable across the UK.

Last updated: 07/09/20

We endeavour to keep all resources up to date through regular review to assess relevance and accuracy. To raise any issues please contact:

Last modified: Monday, 1 February 2021, 9:00 AM