Challenging Consultations

This module equips GPs with practical communication tools for managing ten common but challenging consultation scenarios, including medication requests, workplace disputes, and medically unexplained symptoms. It focuses on using real-world, empathetic language that de-escalates tension, supports patient-centred care, and maintains professional boundaries. For each situation, clinicians are guided on phrases to avoid and effective alternatives that promote clarity, trust, and collaborative decision-making. Aligned with RCGP capabilities, this resource supports confident, compassionate consultations in complex or emotionally charged encounters.