Person-Centred Care toolkit
The Person-Centred Care toolkit has been developed with NHS England to support GPs and primary care teams.
The Consultation
Proactive Care planning (PCP) is a proactive process (also referred to as Collaborative Care and Support Planning and Primary Care Support Planning), different from the traditional medical model, but a process with a purpose in supporting the "strength" based approach with three key objectives:
- To give people with long term conditions a greater sense of control over their lives and health by focusing on what is important to them and increasing their knowledge, skills and confidence to self-care (sometimes described as ‘activation’)
- Changing to a more productive consultation with the person as a consequence of proactive preparation by the clinician and the person themselves.
- To promote social prescribing as being of equal importance to the more traditional medical response.
The outcome is a single plan, no matter how many conditions or issues have been identified, which should be reviewed regularly. This reflects the fact that PCP is a continuous process, not a one-off event.
While the plan is an important and useful document, it is the personalised care and support planning process as well as conversation which are fundamental to this approach.
This toolkit provides a collection of relevant tools and information to assist members of the primary care team to implement the six-step model of collaborative care and support planning.