Person-Centred Care toolkit
The Person-Centred Care toolkit has been developed with NHS England to support GPs and primary care teams.
Resources
The RCGP has collaborated with GPs, health professionals and the voluntary sector across the country to produce a number of resources for individuals and organisations interested in Person-Centred Care, including our Person-Centred Care Toolkit, training videos and more.
Person-Centred Care Training Videos
The RCGP Innovation team has worked closely with GPs, health professionals and the voluntary sector across the country to produce a series of training videos showing different models of Person-Centred Care, specifically through the lens of social prescribing. The videos are examples of challenges, positive experiences, and how to approach things from a person-centred, professional perspective and system perspective.
Case Studies
- Person-Centred Care Case Study 1: Julie's Patient Participation Groups
Two events were held, bringing together patients, the local population and community/voluntary organisations.
- Person-Centred Care Case Study 2: Kay's Staff Training
Reception staff asked patients about their presenting issues to ensure they would see the most appropriate person.
- Person-Centred Care Case Study 3: Mohan-pal's Extended Consultations
Patients were offered a single forty-five minute appointment to support them to take charge of their problems.
- Person-Centred Care Case Study 4: Emily's Group Consultations
Innovative group consultations were introduced to five surgeries in Croydon.
- Person-Centred Care Case Study 5: Sarah's Social Enterprise
EHCAP aims to deliver Emotion Coaching training to the children and young people’s workforce across Somerset.
- Person-Centred Care Case Study 6: Katie's Two-Stage Approach
After an initial appointment with a health care assistant, patients would see a GP or practice nurse for a collaborative care and support planning consultation.
Pathways
The RCGP has also examined clinical pathways for four of the clinical priority areas identified in the NHS Forward View, all of which are unified by their impact on individuals, communities and services. Diabetes, learning disabilities, cancer and mental health represent a large proportion of patient contacts in primary care, with individuals often having multimorbidity.
Person-Centred Care Guidance
- Stepping Forward: Commissioning principles for collaborative care and support planning [PDF]
- RCGP Responding to the needs of patients with multimorbidity: A vision for general practice
- Care Planning Improving the lives of People with Long Term Conditions summary[PDF]
- Collaborative Care and Support Planning: Ready to be a reality [PDF]
- Richmond Group of Charities Taskforce on Multiple Conditions
Associated Organisations
- NHS England
- Coalition for Collaborative Care
- The House of Care approach
- Health Foundation Knowledge Resource Centre
- National Voices Guide to Care and Support Planning
For further information, please contact personcentredcare@rcgp.org.uk