Veterans' healthcare toolkit

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Date: Thursday, 29 February 2024, 11:11 AM

Description

When you become a Veteran Friendly practice, you gain access to a range of guidance for GPs on the care of patients who have served in the Armed Forces, and their families.

Get Veteran Friendly Accredited

Complete our 20 minute form and you’ll be sent our accreditation pack to help you improve your care for veterans and give your practice team the information they need.

Image of veteran with RCGP and NHS logos

  

Improve health outcomes for veterans and benefit your practice  

The Veteran Friendly Accreditation scheme by the Royal College of GPs and NHS England is a quick-to-implement, free support programme for GP practices in England that will enable you and your practice team to easily identify, understand and support veterans and, where appropriate, refer them to specialist healthcare services designed especially for them.

A veteran is anyone who has served a day or more in the UK Armed Forces and can be of any age, gender, sexuality, ethnicity and nationality. There are 1.74 million in England and research shows that many may be silently struggling with physical or mental health problems as they worry that they won’t be understood by civilian health and care professionals.

Getting accredited makes a big difference - and it only takes 20 minutes. Join over 2,700 practices who have already become Veteran Friendly accredited - 99% of practices recommend it.


Become an accredited practice

What are the benefits of accreditation?

An evaluation of the Veteran Friendly scheme, completed by the University of Chester, revealed that 99% of participating practices would recommend it to others, with the most valued benefits including a simple process for identifying veterans, clear referral pathways to specialist veteran healthcare support and faster access to priority services.

Research shows that becoming accredited benefits both veterans and practice staff, with veterans getting access to the right support for a better patient experience and improved outcomes. Furthermore, practice staff say it makes them feel motivated and proud of their role. There is also the potential to save time through reduced repeat appointments.

Veteran Friendly accreditation also sends a strong signal to veteran patients that you are dedicated to supporting them, making it more likely that they will feel comfortable to seek help when they need it. 

Accreditation can also be used to demonstrate evidence of meeting CQC obligations and the legal requirements of the Armed Forces Covenant, which requires that no veteran should face disadvantages in accessing health services and should receive priority care for military attributable conditions, subject to clinical need.

The difference it makes: veterans


A profile image of veteran Jon Lynn

Jon Lynn

“Having a veteran friendly GP, I believe, saved my life. Thanks to the support I’ve received, I’ve managed to acquire a toolbox of techniques to help me deal with the issues I have as a result of my service, boosting both my mental and physical health.” 



A profile of the veteran Andrew Cave

Andrew Cave

“As a veteran, I know only too well the difficulties that ex-service personnel can face when visiting their GP practice with service-related issues. It can be extremely daunting. That’s why this scheme is so important.” 

Hear more about Andrew’s experience as a veteran and why he is encouraging GP practices to sign up to the RCGP veteran friendly accreditation programme.


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How can my practice become accredited?

Signing up to become Veteran Friendly Accredited takes just 20 minutes and the information pack you receive can be consumed in less than two hours, with supplementary learning shared in a short newsletter on a quarterly basis.

The form can be completed by anyone in the practice team, whether their role is clinical or non-clinical, with practice managers often taking the lead.

While a clinical lead must be named in the form, the learning and support can be shared across the wider practice team - with social prescribing link workers ideally placed to play a key role in running this initiative. Clinical leads don’t need to be veterans either - in fact most aren’t - showing you don’t need military experience to make a life-changing difference for this vulnerable patient group.

Created with busy surgeries in mind, the accreditation process has been designed to be very manageable. Once you have signed up and read the short accreditation pack, simply:

  1. Share the key information from the accreditation pack with colleagues
  2. Ask patients registering with the surgery if they have ever served in the British Armed Forces and record their answer in their patient record. We recommend writing the term ‘Military Veteran’ (due to a number of different codes available)
  3. Stay up-to-date with best practice via the quarterly Veteran Friendly Accreditation newsletter, which provides easy access to the latest information and learning

The result will be better care for your patients and a multitude of benefits to your practice. A ‘good’ or higher CQC rating is desirable, but not essential. 


Accredit your practice


The difference it makes: GP practice teams


Image of GP Lisa Fall

Lisa Fall

Practice manager of Atrium Health Centre, Dorchester

"We found signing up to become a veteran friendly accredited practice a really straightforward process that has enormously benefited veteran patients and their families.”



Image of GP Helen Hurst

Helen Hurst

Queen's Nurse and Veteran Clinical Lead at Orchard Surgery, Bromborough

“The scheme has helped us greatly improve the care we offer to veteran patients and their families - who may struggle to discuss their health needs.”


A man and woman hold hands with a childDr Jackie Lodge

GP and Veteran Clinical Lead at Kirkbymoorside Surgery

“Becoming accredited has allowed us to build our knowledge of what is available to support veterans and help them get the best care possible.”




Ensure your practice is able to deliver the best possible care and treatment to veterans. A veteran is anyone who has served a day or more in the UK Armed Forces. They can be of any gender, age or ethnicity and many of them may need your help. The Veteran Friendly programme will give you everything you need to do that.


Become accredited

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Guidance for GPs

We have produced a range of guidance for GPs on the care of patients who have served in the armed forces, and their families. This has been developed in partnership with NHS England. We are currently seeking input from Scotland and Wales.

The toolkit sits alongside our Veteran Friendly Accreditation Scheme, which supports practices to meet veterans’ healthcare needs.

The health needs of military veterans can differ significantly to those of other patients. Ensuring that all GPs in England are equipped to best serve our armed forces veterans and their families is a key commitment in the NHS Long Term Plan.

In this section:

The veteran population

A veteran is someone who has served in the British Armed Forces (Regular or Reserve) for at least one day. Veterans also include any member of the Merchant Marine who has served in a war zone. This includes crew from convoys in World War 2 and more recently in the Falklands conflict and Gulf Wars.

There are around 2.4 million British Armed Forces Veterans in Great Britain, of whom 89% are male and 60% are aged 65 and over. Clinical commissioning groups are responsible for the commissioning of health services for veterans, reservists and service families registered with NHS GPs in their area. However, there is evidence that some GPs are unsure of how many of these individuals are registered with their practice and more guidance is needed on how to meet the health needs of these patient groups.

About 18,000 service people move back into civilian life every year. While most of these individuals have similar levels of health to the general population, around 2,000 leave on medical grounds. The top reasons for medical discharge are for issues relating to back, knees, mental health and hearing.

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Our duty to the armed forces community

The NHS has a duty to deliver on a number of health commitments in relation to the Armed Forces community (service personnel (regular and reserves), their families and veterans), which are set out in the Armed Forces Covenant and the NHS Constitution.

This is recognised in the NHS Constitution, which states:

"The NHS will ensure that in line with the Armed Forces Covenant, those in the Armed Forces, reservists, their families and veterans are not disadvantaged in accessing health services in the area they reside".

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Requesting a patient's service medical records

Veterans are given a personal copy of their summary medical record when they leave the Armed Forces, together with information on how to obtain their full service medical record if they need it.
If this has been lost, you can send an email regarding a specific medical record to the contact details below.

Royal Navy / Royal Marines

RN Service Leavers
Institute of Naval Medicine
Crescent Road
Alverstoke
Gosport
Hants PO12 2DL

Email: NAVYINM-RNServiceLeavers@mod.gov.uk

British Army 

Secretariat Disclosure 3 (Medical)
Mail Point 525
Army Personnel Centre
Kentigern House
65 Brown Street
Glasgow  G2 8EX

Email: APC-sp-disclosures3@mod.gov.uk

Royal Air Force 

ACOS (Manning)
RAF Disclosures
Room 14
Trenchard Hall
RAF Cranwell
Sleaford
Lincs  NG34 8HB

Email: Air-COSPers-Disclosures@mod.gov.uk

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Dedicated services for veterans

Veterans' mental health services

Whilst there is often an emphasis on veterans with post-traumatic stress disorder (PTSD), the actual rates are not high (around 6.2%), which is broadly equivalent to the incidence amongst civilians. More common issues include other mental health difficulties, such as anxiety and depression, as well as problems related to alcohol. However, for those veterans who deployed when serving, rates of PTSD are higher at 9% and up to 17% for those who deployed in a front-line, infantry combat role.

There is growing evidence that a range of mental health conditions may appear (or patients may present) some years after individuals have left the armed forces. These conditions may relate to combat, training or other military experiences, transition out of service or indeed pre-service vulnerabilities.

The historical issues of stigma associated with mental health and a traditional culture of reluctance to admitting to a perceived weakness or being in a position of having to ask for help means that a substantial number of unwell veterans are unlikely to access the appropriate support and services. This is further compounded by a lack of awareness amongst veterans of what services are available to them, as well as varying levels of awareness across the NHS on the health needs of this patient group. In addition, the widespread public perception, often fuelled by mainstream media, that all veterans are damaged by their military service and all of them have PTSD is not only wrong but harmful. 

Op COURAGE: the Veterans Mental Health and Wellbeing Service 

Op COURAGE is the new over-arching name for the three NHS veterans’ mental health services (Veteran’s Mental Health Transition, Intervention and Liaison Service (TILS), Veteran’s Mental Health Complex Treatment Service (CTS) and Veteran’s Mental Health High Intensity Service (HIS). The new name has been developed by veterans and their families and is intended to make the services easier to find and access. 

Op RESTORE: the Veterans Physical Health and Wellbeing Service

Op RESTORE is the veterans physical health and wellbeing service for those who have served in the UK Armed Forces and is the new name for the Veterans Trauma Network (VTN). Op RESTORE will continue to accept only GP referrals.

Op RESTORE can help you if:

  • you have served at least one day in the UK Armed Forces
  • you are soon to leave or are in the process of leaving the UK Armed Forces
  • you have sustained a physical health injury that was attributable to your time in Service regardless of when that happened
  • you have ongoing medical problems related to the physical injury sustained in Service
  • we have received a clinical referral from your GP.

 GPs can obtain a referral form by emailing imperial.oprestore@nhs.net

Veterans' Mental Health Transition, Intervention and Liaison Service (TILS)

This is a dedicated out-patient service for serving personnel approaching discharge from the Armed Forces and veterans who are experiencing mental health difficulties. The TILS provides a range of treatment, from recognising the early signs of mental health problems and providing access to early support, to therapeutic treatment for complex mental health difficulties and psychological trauma. Help may also be provided with housing, employment, alcohol misuse and social support.

The service comprises three elements:

  1. Transition: service for those in transition, leaving the armed forces The service works with the Ministry of Defence (MOD) to offer mental health support for Armed Forces personnel approaching discharge.
  2. Intervention: service for veterans with complex presentation Service personnel approaching discharge and veterans will have an assessment within two weeks of a receipt of referral. Where appropriate, the TILS will aim to see patients two weeks after this. This will be with a clinician who has an expert understanding of Armed Forces life and culture. They may also be supported by a care coordinator who will liaise with other services and organisations to ensure a coordinated approach to their care.
  3. Liaison: general service for veterans Patients who do not have complex presentations, yet would benefit from NHS care, will be referred into local mainstream NHS mental health services where they will receive treatment and support.

If an assessment finds that an individual has significant mental health difficulties that are service related and have not improved with previous treatment, they will be referred to their local CTS.

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Veterans' Mental Health Complex Treatment Service (CTS)

This is an enhanced out patient service for ex-forces who have military related complex mental health difficulties that have not improved with previous treatment. The service provides a range of intensive care and treatment that may include (but is not limited to) support for drug and alcohol misuse, physical health, employment, housing, relationships and finances, as well as occupational and trauma focused therapies.

The NHS Veterans Mental Health High Intensity Service (HIS) for veterans needing urgent help who are in mental health crisis has been trialled in some regions since October 2020. It is now being rolled out across the country as part of a phased approach. Those needing urgent help will receive a same day referral.

Veterans can self-refer or be referred by their GP, a charity or family or friends to access specialist care through this single route of Op Courage.

For further information on Op Courage, including the contact details for the service in your region, visit www.nhs.uk/opcourage.

See the NHS website as well as this leaflet on veterans' mental health services.

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Prosthetics

A veterans' prosthetics programme was put into place to implement the key findings of A better deal for military amputees report by Dr Andrew Murrison MP.

Dr Murrison recommended that a small number of NHS disablement centres should provide specialist prosthetic and rehabilitation support to veterans to ensure that they continue to have access to high quality care similar to that which was provided to them whilst they were in the Armed Forces. The following nine Disablement Service Centres (DSCs) were selected to provide this support although veterans are free to attend the NHS DSC of their choice:

  • Bristol – Bristol Centre for Enablement, North Bristol NHS Trust
  • Leicester – Leicester Specialist Mobility Centre, provided by Blatchford Clinical Services on behalf of clinical commissioning groups (CCGs)
  • Sheffield – Mobility and Specialised Rehabilitation Centre, Northern General Hospital
  • Carlisle – Disablement Services Centre, Cumberland Infirmary, North Cumbria University Hospitals NHS Trust
  • Preston – Specialist Mobility & Rehabilitation Centre, Lancashire Teaching Hospitals NHS Foundation Trust
  • Stanmore – Stanmore Prosthetic Rehabilitation Unit, Royal National Orthopaedic Hospital Trust
  • Portsmouth – Prosthetic Regional Rehabilitation Department, Portsmouth Hospitals NHS Trust
  • Birmingham – West Midlands Rehabilitation Centre, Birmingham Community Healthcare NHS Trust
  • Cambridge – Addenbrooke's Rehabilitation Clinic, Cambridge University Hospitals NHS Foundation Trust

In addition to providing support to nine DSCs, a Veterans' Prosthetics Panel (VPP) was established in 2012. The VPP was designed to ensure that veterans could access high-quality prosthetics regardless of which DSC they attend. Applications for funding from the VPP are made by a veteran's prosthetist.

The National Prosthetics Service (NPS) is Scotland's centre for designing and fitting prosthetic limbs.

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Personalised care for veterans with a long term physical, mental or neurological health condition or disability

NHS England, together with the Ministry of Defence, have published the Personalised care for veterans in England, a guide for clinical commissioning groups and local authorities, which sets out a new personalised care approach for those veterans who have a long term physical, mental or neurological health condition or disability.

This guide is for those individuals and organisations who are leading or involved in supporting this patient group through the delivery of NHS Continuing Health Care or a jointly agreed care plan.  A supporting patient leaflet is also available. 

Eligible individuals will have a single personalised care plan for all their health and wellbeing needs that is developed with them and a range of organisations, including health and social care and military charities.  This approach will give the individual more choice and control over how their care is planned and delivered, meaning they can choose how best to live their life and get the right care and support to make this happen.  It will also take into account personal preferences that relate specifically to the individual’s military service. As part of this, they may get a personal budget to pay for some of the care and support they need, as well as more support in the community, such as emotional and practical support from people who have similar health conditions or disabilities.  To apply, individuals should contact their local clinical commissioning group.

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Veterans Covenant Health Alliance

The Veterans Covenant Health Alliance is a network of over 30 acute hospitals that have been accredited as exemplars of the best care for veterans, helping to drive improvements in NHS care for people who serve or have served in the UK armed forces and their families.
The ambition is to have 75 NHS providers accredited by the end of 2019, with plans to expand this important initiative to mental health and ambulance trusts. For more information please email e.nickell@nhs.net or visit the NHS website.

Mobility equipment support

The Royal British Legion has a Veterans' Mobility Fund, which provides specialist wheelchairs, orthotic equipment and other mobility related items for veterans who have a service related serious physical injury and whose needs cannot be met through statutory services. Eligibility for the fund requires the condition to be attributable to service and typically applicants will be in receipt of a War Pension or relevant award under the Armed Forces Compensation Scheme. To find out more, visit the  British Legion website

The Armed Forces Healthcare Navigator Service

The Defence Medical Welfare Service (DMWS) provides emotional and practical support to the Armed Forces community when they are on a health care pathway, receiving treatment in hospital, community based health care, or at home. 

Assessing, identifying, and addressing welfare and wellbeing issues that are a barrier to recovery or good health and wellbeing, DMWS work with the individual, their family, carers, and health and social care partners, to find solutions and provide onward supported referrals to other organisations for services beyond the scope of DMWS intervention. 

DMWS' professional and expert medical welfare service evidences reduction in delayed transfers of care, reduction in frequent attendance at A&E, enables independent living, reduces social isolation, improves wellbeing, and provides a coordinated, holistic approach to accessing the right support, in the right place, at the right time

Veterans can be referred to DMWS or can contact DMWS directly. For more information, visit Defence Medical Welfare Service website

More information

Further information on NHS services for veterans can be found on the NHS website and NHS inform Scotland

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Other services available to veterans

Veterans' Gateway

Veterans' Gateway is for any ex-service personnel and their families looking for advice or support, 24 hours a day. It is the first point of contact to a network of military and non-military partner organisations to help veterans and their families find exactly what information, advice and support they need, when they need it - across key areas from physical and mental health to employability, housing, finances, personal relationships and more. For more information, visit the Veterans' Gateway website or call 0808 802 1212.

Veterans First Point - Scotland

Veterans First Point drop-in services are available across Scotland and were developed by veterans for veterans. This offers a “One Stop Shop” for help and assistance to veterans, and their families, no matter what that need might be, including physical or mental health issues, housing, socialising, education, employment and other issues. For further information visit the Veterans First Point website

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Contact

Contact is a group of charitable, support and state organisations that have joined forces to enhance mental health support available to the Armed Forces community.  The partnership consists of Big White Wall, Cobseo, Combat Stress, Help for Heroes, The Royal British Legion, Walking With The Wounded, the NHS, MOD, UK Psychological Trauma Society and King's College London.  Contact aims to improve collaborative care management, increase instances of help-seeking behaviour, improve service provision, encourage best practice across the sector and improve public knowledge of what support is available and how best to access it. For more information, visit the Contact website.

Cobseo

Cobseo, as the Confederation of Service Charities, offers membership to charities who promote and further the welfare and general interests of the Armed Forces community, subject to fulfilling the membership criteria. Comprising 255 members, Cobseo provides a single point of contact for interaction with the Armed Forces community. For more information, visit the Cobseo website.

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Help for Heroes

Help for Heroes helps veterans, service personnel and their families live well after service. The charity provides direct, practical support for wounded, injured and sick service personnel, veterans and their loved ones. No matter when or where someone served, the charity offers support with physical and mental health needs, a range of welfare issues and regional and community-based sporting and social activities across the UK and online.  Help for Heroes can assist with the provision of financial grants for things such as home adaptations and medical equipment to help people overcome challenges from illness or injury.

The Hidden Wounds Service at Help for Heroes is accredited by the Royal College of Psychiatrists and offers a confidential, evidence-based range of Step 2 and Step 3 psychotherapeutic interventions, tailored to individual needs. Psychotherapeutic interventions are psychological talking therapies to support individuals in addressing and improving their mental health symptoms.  Support is delivered remotely via phone or video calls from psychologists, counsellors and low and high intensity cognitive behavioural therapists.

Help for Heroes’ Recovery College offers free online courses and self-help guides designed by veterans and their families on a wide range of topics including pain management and sleep, to help make lasting and positive changes in key areas in their lives.

The Veterans Clinical Liaison (VCL) service focuses on holistic clinical support to improve an individual's quality of life and is a point of contact for those with serious complex injuries and long-term health issues. The VCL nurses can contact GPs, attend appointments with veterans, signpost and are aware of the veteran-specific provision within the NHS.

Occupational Therapists within the team provide functional assessment and intervention for the veterans as well as home visits, and liaison with statutory and other services.  Common needs are fatigue management, pain management, sensory interventions and sleep support. OT’s can assist with the provision of equipment such as profiling beds, wheelchairs and small aids.

Combat Stress

Combat Stress is the UK's leading mental health charity for veterans. They provide free specialised clinical treatment and support to ex-servicemen and women across the UK with mental health conditions. Combat Stress has a strategic partnership with the MOD and the Department of Health and Social Care. This enables them to work directly with NHS mental health trusts and Armed Forces health networks to develop services suitable for military veterans. For further information, visit the Combat Stress website.

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Supporting Wounded Veterans

Supporting Wounded Veterans (SWV) understands the impact pain can have on a veteran and their family. They offer an online “review” with a Consultant in Pain Medicine who is also a veteran. This discussion considers the options that may be available for the management of pain. Following their discussion, they are sent a letter which, with their permission, will be copied to their family doctor; at no point do they become SWV “patient”.

One option available is attending the SWV online Veterans’ Pain Resilience Programme; designed by veterans, for veterans. They also have links to a NHS Veterans’ Opioid Weaning Service.

Blesma

Blesma supports limbless veterans to lead independent and fulfilling lives. Blesma is dedicated to assisting serving and ex-service men and women who have suffered life-changing limb loss or the use of a limb, an eye or loss of sight. They support these men and women throughout the UK and provide centralised assistance to those living overseas.

Blesma works closely with the NHS to ensure the latest advances in the relevant medical fields are converted into practical solutions that can benefit all of their members. They do not provide members' prosthetics, but they do help prosthetists develop their skills at undergraduate and PhD level. For further information, visit the Blesma website

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Hearing loss and tinnitus services

If a patient has acquired hearing loss and / or tinnitus relating to their time in service, additional support can be funded through the Royal British Legion Veterans' Hearing Fund. To access the service, patients can be referred by their GP to their local NHS audiology department or an application form can be downloaded from the Veterans' Medical Funds webpage.

ATS & WRAC Association Benevolent Fund

The ATS & WRAC Association Benevolent Fund awards one-off and recurring financial grants to purchase specific goods, services or facilities for eligible former servicewomen, or their dependents, in need. The charity also provides annual maintenance grants to former servicewomen who are either elderly, alone, living on low incomes or in ill health, and makes contributions to top-up care-home fees.  Any former ATS or WRAC servicewoman, including TA, with one day’s paid service or more prior to 1992, is eligible for assistance.  All cases must be referred through the local branch of SSAFA or regional Royal British Legion (RBL) office. SSAFA or the RBL who will arrange for a trained caseworker to interview the applicant in their home to establish the full range of assistance needed.  Please see ATS & WRAC Association Benevolent Fund website or contact 0300 400 1992 for more information. 

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The Poppy Factory’s employment service

The Poppy Factory provides a dedicated employment service for ex-Forces patients across England and Wales, to which GPs and other health professionals can refer directly using a simple web-based form. The role of meaningful employment or training in a patient’s recovery can be significant and in 2021-22, nearly 200 ex-Forces patients were referred through the NHS, representing 35% of all referrals. Regular assessments showed that 64% reported increased health and wellbeing. The Poppy Factory’s consultants have expertise working with ex-Forces personnel with mild, moderate and complex mental and physical health conditions and will support veterans with challenges relating to mental or physical health and stability issues such as housing, finances or relationships. They can connect patients to other specialist services and work at whatever pace is right for the individual.

The Poppy Factory welcomes referrals from GPs and other health professionals. A simple referral form can be found online at The Poppy Factory Referral Registration.

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Bravehound - Scotland

Bravehound provide companion dogs to veterans and then provide support for both the dog and veteran over the dogs’ life. They aim to support a smooth transition back into civilian life, helping ex-service personnel adjust to living with the visible

Breathing Space - Scotland

Breathing Space is a free and confidential phone line (0800 83 85 87), aimed at people experiencing low mood or depression. It provides a safe and supportive space by listening, offering advice and information.

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Learning resources

The following resources are all open access.

Webinar: General practice and the care of Armed Forces veterans and their families

This webinar is the first in a new series of resources to help GPs to meet the healthcare needs of veterans and their families. It features lived experience from veterans, currently available services, and referral pathways.

Webinar: Evaluation of the veteran friendly practice accreditation

In this webinar, RCGP Clinical Champion for veterans' healthcare Dr Robin Simpson meets Kate Salem and Dr Alan Finnegan, both from the Westminster Centre for Research in Veterans, University of Chester, to discuss the evaluation that the university conducted on this accreditation programme. 84% of accredited practices feel they have a better understanding of veterans needs since becoming accredited, and 99% of accredited practices would recommend the accreditation: apply online to become veteran friendly.

Webinar: The contribution of social prescribing to the holistic care of veterans

In this webinar, RCGP Clinical Champion for veterans' healthcare Dr Emily Brookes meets Liza Jarvis, Senior Programme Manager (South West NHS England) and Becky Ormrod, Armed Forces Social Prescribing Link Worker, to discuss how social prescribing link workers can help support the health and care of veteran patients. Liza and Becky share evidence from an armed forces social prescribing pilot study carried out in the South-West of England.

Podcast: General practice and the care of families serving personnel

This podcast is aimed at GPs and primary health care teams, who may not be aware of some of the issues facing service families and the implications this can have on their health, wellbeing and access to NHS Primary Care services. The purpose of the podcast is to raise awareness of the RCGP and NHSE work to meet these needs, and how healthcare professionals can improve care for the families of serving military personnel.

Part 1

In this episode, Dr Veronica Grant - RCGP veterans Clinical Champion - is joined by Jenny Ward, Naval Families Federation, Karen Ross, Army's Families Federation, and Alison Cotton, RAF Families Federation, to discuss some of the challenges faced by military families and ways in which NHS GPs can best help and support.

 

Part 2

In this episode, Dr Veronica Grant - RCGP veterans Clinical Champion - is joined by Iza Gill, military family representative, and Dr Nigel Fraser, GP, to discuss the practical experience of GPs and service families.

 

Video: Don't ask, can't tell

Some veterans have complex health care needs and may present to out of hours services in crisis. "Don't ask, can't tell", is an innovative animation designed for clinicians in the out of hours primary care setting, to offer insight and raise awareness of important veterans' health issues. It combines visual and audio information in a concise and captivating format to help better equip clinicians when caring for veterans and provides important sign-posting information to Op COURAGE: The Veterans Mental Health and Wellbeing service.

Watch the Don't ask, can't tell video

Screencast: Veteran’s health and honouring the military covenant

Looking after those who served in the United Kingdom’s armed forces is an important aspect of day to day general practice. This screencast introduces the current state of health of Britain’s 2.5 million military veterans and focuses on common aspects of veteran’s health, such as physical and emotional trauma and how all members of the primary care team can honour the military covenant by following appropriate referral patterns for ex-military personnel.

Login to access the veteran's health screencast

Transition from military to NHS GP care for veterans

In this episode, Niki Murdoch - Independent Chair of NHS England's Armed Forces Public Patient Voice Group, Dr Robin Simpson - RCGP Clinical Champion for veterans' healthcare, and veteran WO1 Colin Brown - RM Corps Drum Major and Buglers Spec Advisor, discuss transitioning from the military and the challenges that leaving can bring to former service personnel and their families.

NHS care of female Armed Forces veterans

In this podcast, RCGP Veterans Clinical Champion Dr Veronica Grant meets Ali Brown, Military Veteran and Co-chair of SESWHISG, COBSEO Female Veteran Cluster, to inform NHS GPs and primary health care teams about female veterans’ health, and potential medical challenges faced by this patient group.


Mental health needs of Armed Forces veterans

In this podcast, RCGP Clinical Champion for veterans' healthcare Dr Robin Simpson meets Sean Gane, a military veteran and Veteran Support Centre Manager in Herefordshire, and Gary Sell, a military veteran and Peer Support Worker for Op Courage, to give NHS GPs an understanding of the mental health needs of veterans, how they might present to Primary Care, and the available resources that can help.


RCGP veteran friendly GP practices: a veteran's view

In this podcast, RCGP Clinical Champion for veterans' healthcare Dr Emily Brookes meets Andrew, a veteran who is encouraging GP practices to sign up to the RCGP veteran friendly accreditation. Andrew is not affiliated with the Royal College of General Practitioners, and the work that he is doing is voluntary and within his own time, due to his passion for better care for veterans.